We want your experience to be the best. Before you call us, it’s useful to check a few things.
Are you experiencing a problem with your PC or laptop? We may suggest trying to reboot your system, as this often corrects problems quickly. To do this:
You can submit a new Service Request using our service request form in your Customer Portal. Alternately, you can also send an email to support, which will automatically create a Service Request.
Be sure to include as much information as possible:
Please use your Customer Portal to check on your Service Requests. Once you log in, you’ll see your entire Service Request history, including your newest Service Request.
Remember that sending us a new email (not a reply) creates a new Service Request—so please remember to check existing Service Requests via the Customer Portal.
Did you forget your password? Don’t worry, we can reset your password. Just click the ‘Forgot your password’ link and follow the instructions.
If you have additional information to provide about a Service Request, please reply to the email notification you received for the Service Request. This will keep all communication tied into the same ticket and will help streamline our troubleshooting process.
If you have to notify us about an unrelated problem, please create a new Service Request by email or via Customer Portal. This will help us solve both matters more quickly and efficiently by keeping communication clear.